STANDARD DELIVERY - $10.95 AUD

EXPRESS DELIVERY - $14.95 AUD

• $10.95 AUD for orders above $99 AUD

DELIVERY TIME
All items dispatches from our warehouse in Melbourne, VIC, Australia with below estimated shipping times:

VIC:

• Standard: 1-3 Business Days
• Express: 1-2 Business Days

NSW, ACT, QLD, SA, TAS:

• Standard: 2-5 Business Days
• Express: 1-3 Business Days

NT, WA:

• Standard: 6-9 Business Days
• Express: 1-4 Business Days

Please note that delivery times above are estimates for metro areas, actual delivery times may differ. Customers in regional and remote areas across the country can expect the delivery to arrive within 7 - 10 business days. 

We use third party delivery services such as Australia Post & DHL couriers. This means delivery times after dispatch are subject to third party services which are outside our control. We aim to provide you with the notice of any delay as soon as reasonably possible. 

Orders placed on Friday after 12 noon, weekends and public holidays will be shipped on the next business day.

For more information see our FAQ page or contact us.

STANDARD DELIVERY - $15.95 AUD

• $10.95 AUD for orders above $99 AUD

EXPRESS DELIVERY - $20.95 AUD

• $15.95 AUD for orders above $99 AUD

DELIVERY TIME
All items dispatches from our warehouse in Melbourne, VIC, Australia with below estimated shipping times:

• Standard: 7-12 Business Days
• Express: 5-8 Business Days

We deliver to Japan, Hong Kong, Macao, South Korea, Taiwan, Thailand, Philippines.

STANDARD DELIVERY:

• $26 AUD for orders below 1KG
• $41 AUD for orders between 1.01KG to 2KG
• $48 AUD for orders between 2.01KG to 3KG
• $55 AUD for orders above 3KG

EXPRESS DELIVERY:

• $30 AUD for orders below 2KG
• $54 AUD for orders between 2.01KG to 3KG
• $61 AUD for orders above 3KG

DELIVERY TIME
All items dispatches from our warehouse in Melbourne, VIC, Australia with below estimated shipping times:

• Standard: 7-12 Business Days
• Express: 5-8 Business Days

We deliver to Bahrain, Israel, Jordan, Kuwait, Saudi Arabia, United Arab Emirates, Qatar

STANDARD DELIVERY:

• $38 AUD for orders below 1KG
• $62 AUD for orders between 1.01KG to 2KG
• $78 AUD for orders between 2.01KG to 3KG
• $92 AUD for orders above 3KG

EXPRESS DELIVERY:

• $54 AUD for orders below 1KG
• $68 AUD for orders between 1.01KG to 2KG
• $78 AUD for orders between 2.01KG to 3KG
• $92 AUD for orders above 3KG

DELIVERY TIME
All items dispatches from our warehouse in Melbourne, VIC, Australia with below estimated shipping times:

• Standard: 10-18 Business Days
• Express: 5-8 Business Days

For deliveries outside the countries mentioned above, kindly reach out to us via email at hello@shopthousandmiles.com. We'll be more than happy to assist you in getting your parcel delivered to your desired location.

Products, such as the Thousand Miles items you purchase, are subject to shipping regulations when crossing international borders. When importing goods into a different country or customs territory, the local customs authority imposes a charge known as 'Customs Duty'.

If your territory requires Customs Duty, it is your responsibility to settle the payment with the relevant authorities. The specific amount and applicability of Customs Duty depend on the regulations in your country.

Should you be required to pay Customs Duty, the amount is typically calculated based on the value and type of goods being imported.

For New Zealand

Please be aware that orders with a value over NZ$1,000 (including GST) may be subject to customs fees. If applicable, our delivery partner will contact you to provide information about these charges. You have the option to accept or reject them. If you choose to accept the charges, you will be responsible for paying the customs fees directly to New Zealand Customs Services through a link we provide. Please note that Thousand Miles is not accountable for and will not reimburse these charges.

In the event that you decide to decline the charges, your order will be considered canceled, and we will refund you the original purchase price. However, please keep in mind that due to currency exchange rate fluctuations, the refunded amount may differ from the initial payment.

For further details, please refer to the following link: https://www.customs.govt.nz/personal/duty-and-gst/faqs/.

For Other International countries

At Thousand Miles, we are unable to provide estimated duties and taxes, as these charges are specific to each country. It's important to note that when you place an order online, you are responsible for any applicable duties, taxes, and customs charges. If you choose to refuse the delivery of your order, please be aware that you will still be responsible for the shipping charges incurred to return the package. We want to ensure transparency and clarity regarding these matters to provide you with the best shopping experience possible.

If you opt to decline the customs fee, we will need to verify with the courier whether your parcel will be returned to Thousand Miles before initiating a refund for your order. Please note that in certain cases, a shipping and handling fee may be deducted from your refund.

To ensure clarity on whether you will be subject to customs fees, we advise reaching out to your local customs office for additional information prior to placing your order. We want to ensure a seamless shopping experience for you.

If you are returning item(s) from your home country, please note that Thousand Miles does not provide reimbursement for any customs and duties fees incurred. These charges are imposed by the government of your country and are separate from Thousand Miles. For more details and guidance regarding this matter, we recommend contacting your customs authority directly. We strive to provide clear information and assist you throughout the return process.